Privacy policy

Privacy Policy

Last updated: March 2, 2026

Creator Formula operates this shop and website, including all related information, content, features, tools, products and services in order to provide you as a customer with a customized shopping experience (the “Services”). Creator Formula is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, or disclose personal data when you visit, use, make a purchase or another transaction using the Services, or otherwise communicate with us. In the event of any conflict between our General Terms and Conditions and this Privacy Policy, this Privacy Policy shall prevail with regard to the collection, processing, and disclosure of your personal data.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you confirm that you have read this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.

What Personal Data Do We Collect or Process?

When we use the term “personal data,” we refer to information that identifies you or another person or can be directly associated with you. Personal data does not include information collected anonymously or information that has been anonymized so that it can no longer be linked to you.

Depending on how you interact with the Services, where you reside, and as permitted or required by applicable law, we may collect or process the following categories of personal data, including inferences drawn from such data:

  • Contact information, including name, postal address, billing address, delivery address, telephone number, and email address.

  • Financial information, including credit or debit card numbers, payment card information, financial account information, transaction details, payment method, payment confirmation, and other payment-related details.

  • Account information, including username, password, security questions, preferences, and settings.

  • Transaction information, including items viewed, added to cart, wishlisted, purchased, returned, exchanged, or canceled, and your transaction history.

  • Communications with us, including information you provide when contacting customer support.

  • Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.

  • Usage information, including information about how and when you interact with or browse the Services.

Sources of Personal Data

We may collect personal data from the following sources:

Directly from you
For example, when you create an account, access or use the Services, communicate with us, or otherwise provide us with your personal data.

Automatically through the Services
For example, from your device when you use our products or Services or visit our website, including through cookies and similar technologies.

From our service providers
For example, when we engage service providers to enable certain technologies or when they collect or process personal data on our behalf.

From partners and other third parties

How Do We Use Your Personal Data?

Depending on how you interact with us or which Services you use, we may use personal data for the following purposes:

Provision, Customization and Improvement of Services

We use your personal data to provide the Services to you, including fulfilling our contract with you, processing payments, executing orders, storing preferences, sending account-related notifications, creating and managing your account, organizing delivery, facilitating returns or exchanges, enabling reviews, and personalizing your shopping experience. This may also include improving and optimizing the Services.

Marketing and Advertising

We may use your personal data for marketing and advertising purposes, including sending marketing communications via email, SMS, or post and displaying online advertisements based on your interactions with the Services.

Security and Fraud Prevention

We use personal data to authenticate accounts, provide a secure shopping experience, detect, investigate or prevent fraudulent, illegal or malicious activities, and ensure the safety of our Services. You are responsible for safeguarding your account credentials.

Communication

We use personal data to provide customer support, respond to inquiries, and maintain our business relationship with you.

Legal Reasons

We may process personal data to comply with applicable laws, respond to lawful requests from authorities, investigate legal claims or disputes, enforce our terms or policies, and protect our rights and those of others.

How Do We Disclose Personal Data?

We may disclose personal data to third parties in the following circumstances:

  • To Shopify and service providers acting on our behalf (e.g., IT management, payment processing, analytics, customer support, cloud storage, fulfillment, and shipping).

  • To business and marketing partners who provide advertising or marketing services in accordance with their own privacy policies.

  • When you request or consent to such disclosure.

  • Within our corporate group or affiliates.

  • In connection with legal obligations or business transactions (e.g., merger, insolvency).

Relationship with Shopify

The Services are hosted by Shopify. Shopify collects and processes personal data relating to your access and use of the Services in order to provide and improve them. Data you submit may be transferred to Shopify and third parties located in other countries.

For more information, please refer to Shopify’s Consumer Privacy Policy at:
https://privacy.shopify.com/en

Third-Party Websites and Links

The Services may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their policies independently.

Children’s Data

The Services are not intended for children. We do not knowingly collect personal data from minors. If you believe a child has provided personal data, please contact us.

Data Security and Retention

No security measures are completely secure. We cannot guarantee absolute security. Data retention depends on legal and operational requirements.

Your Rights

Depending on your residence, you may have rights including:

  • Right of access

  • Right to erasure

  • Right to rectification

  • Right to data portability

  • Right to object or restrict processing

  • Right to withdraw consent

You may exercise your rights by contacting us.

Complaints

You may lodge a complaint with us or with your local data protection authority.

International Transfers

Personal data may be transferred outside your country. Where required, we rely on appropriate safeguards such as Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. The “Last updated” date will be amended accordingly.

Contact

If you have questions regarding this Privacy Policy or wish to exercise your rights, please contact:

Creator Formula
Talstraße 29
69231 Rauenberg
Germany

Email: team@creator-formula.com

For the purposes of applicable data protection laws, we are the data controller of your personal data.